Returns & Exchanges

Please understand that we are a small, local business.  We try to continually bring newness into our store daily.  Our clients prefer that we bring a quality of different products, rather than a large quantity of the same product. Because of this, our product turnover is about 14 days. 
We are happy to assist you with an exchange under these few circumstances: Shoes, Hats, and Bags eligible for an exchange must be brought back within 14 days of receiving the item along with the receipt. Merchandise should be with original packaging and tags attached. Worn or damaged merchandise will not be refunded / exchanged at anytime.

All sale items are final sale, therefore, are not eligible for an exchange. All accessories are final sale including, but not limited to: wallets, scarves, socks, sunglasses, jewelry, hair and tech accessories. Any items worn out of the store are then final sale. Discounted items are final sale and cannot be returned or exchanged.

ONLINE SALES ONLY are eligible for refunds, store credit or exchange. IN STORE SALES are eligible for store credit or exchange. Store credit can be used in-store or online, and the credit does not expire.

Returns can be made in store or by mail and must be received within 14 days of the date your order shipped from us. This allows you at least two weeks to mull over your purchase. Returns are processed within 5-7 business days of package receipt. store credit or exchanges will be issued back to your account. Shipping is non-refundable, except in cases where we have made a shipping error. Shoes on del mar does not cover shipping in either direction. You are responsible for shipping costs on all returned products.

Start a return here:

What is Free Returns via Redo?
We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo for $0.98 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.

If you choose not to buy Redo, or would like a full refund, you can still return, but you will have to cover the cost of the return shipping label. Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.
*Restocking fees may still apply.

How do I change or cancel my order?
If you need to make any changes to your order, please call us at +1 (949) 503-1416 immediately after making your purchase. We are open Monday-Friday from 10:00 AM-5:00 pm PST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

How do I know if my order was placed?
once you have completed your order, a confirmation email will be sent to the email address associated with your account. 

What is Redo?
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE. If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

MAILING A RETURN BACK ON YOUR OWN?
You can ship a return back to us using whatever courier you choose should you not use our return center. 
All returns should be shipped to: 
Shoes On Del Mar
Attn: Internet Returns
Order #_________________
131 Avenida Del Mar, Unit A 
San Clemente, CA 92672
Please include your name, contact information and order number inside your package.
 
QUESTIONS/CONCERNS?
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at info@shoesondelmar.com or call us +1 (949) 503-1416 between the hours of 10:00-5:00 Monday-Friday PST.
 
Eligible return items for Refund, Store Credit or Exchange must postmarked and shipped back to our facility within 30 days of delivery date. Store Credit is given in the amount of the original sale price, minus any shipping expense. 
A restocking fee of 20% will be applied to any return for Store Credit or Refund exceeding $300 (including tax).
 
Shoes On Del Mar is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
 

In-store returns if you would like to make an on-site return for store credit or exchange of eligible items purchased in-store, please contact our pickup department at (949) 503-1416 or visit our local pick-up page for more guidelines. Note that you will be required to present your receipt as proof of purchase.

Shoes On Del Mar reserves the right to update this return policy without notice.